Returns policy
This policy covers all Glare Defence products except Glow Dome diffusers, which are made to order and have separate terms below.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@glaredefence.com. Items sent back without first requesting a return will not be accepted. You are responsible for sourcing and covering the cost of return postage. Returns must be mailed within one week of the return being accepted.
Glow Dome diffusers: cancellations
If you're still verifying compatibility, you have 24 hours after placing your order to cancel at no charge. Cancellations requested after 24 hours may be subject to a $10 CAD restocking fee per diffuser if production has already begun.
Glow Dome diffusers: returns & exchanges
Each Glow Dome is made to order for your specific fixture. These are custom pieces, not stocked inventory, and are not returnable.
If your diffuser arrives damaged, defective, or isn't what you ordered, contact us with photos and we'll make it right (see Damages and issues below).
Outside of that, returns & exchanges are handled at our discretion on a case-by-case basis. If we do approve one, the applicable restocking fee, mount-replacement fee, and shipping terms will be confirmed with you directly before the return is processed.
Damages and issues
Please inspect your order on arrival and contact us right away if it's defective, damaged, or not what you ordered, for any product. Include photos and we'll take care of it.
Exchanges
Return the item you have, and once that return is accepted, place a separate order for the new item.
European Union 14-day cooling off period
If your order is shipping into the EU, you have the right to cancel or return it within 14 days, for any reason, for any product except made-to-order Glow Dome diffusers, which are generally exempt from this right as custom goods. Returned items must be in the same condition you received them, unworn or unused, with tags, and in original packaging. You'll also need proof of purchase.
Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@glaredefence.com.